Refund Policy
Last updated: October 30, 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds.
Cancelling your subscription
- You can cancel your ring2order subscription, or any add-on, at any time from your account or by emailing support@ring2order.com.
- Cancellation takes effect at the end of your current billing period. You keep full access until then, and you will not be charged again.
- We do not give partial refunds for the unused part of a billing period or for unused minutes, except where the law requires it or where this policy says otherwise.
Refund requests within 14 days
If you are not satisfied, you can ask for a refund within 14 days of a payment. Refund requests are reviewed and decided by Paddle in line with Paddle's Refund Policy, and approved refunds go back to your original payment method.
Assistant minutes
Assistant minutes are prepaid. Minutes that have already been used for calls are non-refundable, because that service has already been provided. Unused minutes roll over while your account is current, as described in our Terms of Service. Unused minutes have no cash value and are not refunded when an account is cancelled, except within the 14-day refund window above, where a charge was made in error, or where the law requires a refund.
Done-for-you setup
The optional $149 setup fee can be refunded within 14 days of payment if we have not yet started your setup. Once setup work has started, it is non-refundable except where the law requires otherwise.
Billing errors and duplicate charges
If you were charged twice, charged the wrong amount, or charged after cancelling, contact us and we will work with Paddle to correct it and refund the incorrect amount.
How to request a refund
- Visit paddle.net to find your purchase and contact Paddle, or
- Email us at support@ring2order.com with the email address you used to pay and the date of the charge, and we will pass your request to Paddle.
Your legal rights
Nothing in this policy affects any rights you have under the consumer laws that apply to you.
Contact
Ring 2 Tech, LLC
Email: support@ring2order.com